Discover our Terms and Conditions
Clear and Concise
Explore our detailed terms and conditions for services, delivery, shipping, return and products to ensure a transparent and hassle-free experience with GICS-UK.
Customer Satisfaction is our Priority
We strive to provide excellent service and products that meet your needs and exceed your expectations.
Terms and Conditions
Introduction
At GICS-UK, we take pride in providing quality products and services to enhance daily life. Before using our services or purchasing our products, please carefully read and understand our terms and conditions.
Acceptance of Terms
By using our services or purchasing our products, you acknowledge and agree to abide by our terms and conditions.
Scope of Services
Our services include the manufacturing and sale of innovative mobility aids, personal care items, and other products to promote independence and comfort.
Pricing and Payment
All prices are listed in UK pounds and payment is required before products are shipped.
Modification of Terms
GICS-UK reserves the right to modify these terms and conditions at any time without prior notice.
Details About Our Delivery Services
Shipping Costs
As a customer-focused brand, we offer a variety of delivery options to suit your needs. From standard shipping to expedited services, we ensure that your order arrives in a timely and secure manner.
Estimated Delivery Times
Depending on your location and the shipping method you select, most orders will be delivered within 3-5 business days.
International Shipping
We offer international shipping for our products, please contact us for more information on rates and estimated delivery times.
Free Shipping
We offer free standard shipping on orders over $599.0 within the United Kingdom.
Return Policy
If for any reason you are not satisfied with your purchase, please refer to our Returns & Exchanges policy below for information on how to return your items.
1. Returns & Exchanges policy
GICS-UK — Website Terms (Returns, Cooling-Off, VAT Relief, Battery Policy, Warranty), Effective for all Distance & Online Sales
Entity: GICS-UK (Global Innovative Care Solutions Ltd.)
1. Scope & Applicable Law
These terms apply to all purchases made from GICS-UK via website, telephone, invoice or other distance sales channels.
This policy complies with:
• Consumer Contracts Regulations 2013 (Cooling-Off & Distance Sales)
• Consumer Rights Act 2015 (Faulty Goods)
• Alternative Dispute Resolution Regulations 2015
• HMRC Notice 701/7 (VAT Relief)
• IATA/ADR Dangerous Goods Regulations (Lithium Batteries)
2. Product Categories
Products sold by GICS-UK are categorised as:
Category A — Power Wheelchairs
Category C — Mobility Accessories & Related Items
(e.g. lithium batteries, chargers, controllers, bags, seat cushions)
Rollators/Walking Aids are excluded from VAT Relief and may follow separate terms.
3. 14-Day Cooling-Off (Change-of-Mind)
Under the Consumer Contracts Regulations 2013, customers have a 14-day cooling-off period from the day after delivery to cancel for any reason, provided goods are:
✔ unused
✔ complete
✔ in resellable condition
Customers are responsible for return/collection costs for change-of-mind returns.
4. Fixed Collection & Return Fees (Change-of-Mind)
To simplify large mobility returns, GICS-UK applies fixed fees for collection and logistics transportation fee:
Category A — Power Wheelchairs
• UK Mainland: £120
• Scotland Mainland: £170
• UK Islands: £200
• Extended UK Regions: £120
Category C — Accessories & Small Goods
• Customer pays return postage £30
• On both Category : Collection / Transportation / Depreciation (if applicable)
Refused Delivery / Failed Delivery Attempt
• Power Wheelchairs:
• UK Mainland: £120
• Scotland Mainland: £170
• UK Islands: £200
• Extended UK Regions: £120
• Small Goods: £30.
Fees are fixed for clarity and fairness .
5. Condition & Depreciation (Used Market Integration)
Returned mobility goods may enter a used/resale market. Refunds may be adjusted based on condition:
• As new / unused: 0%
• Light indoor test use: 10%–25%
• Visible usage (e.g. tyre wear, marks): 30%–40%
• Not hygienic or unsafe: refund may be refused
Used mobility products typically retain ~50% residual value in UK resale markets.
Refund Formula:
Refund = Product Price − Depreciation − Collection Fees − Transportation Fees − Handling Fees(if applicable).
6. Refused Delivery & Failed Collection
Outward delivery is deemed completed once attempted.
Refusals or failed collection attempts incur applicable logistics fees.
Refused Delivery / Failed Delivery Attempt
• Power Wheelchairs: • UK Mainland: £120
• Scotland Mainland: £170
• UK Islands: £200
• Extended UK Regions: £120
• Small Goods: £30.
7. After Cooling-Off Period
Beyond 14 days, change-of-mind returns are discretionary and assessed against:
✔ Depreciation
✔ Collection cost
✔ Hygiene & safety
✔ Secondary market value
8. Hygiene & Safety Requirements
Returns must be safe, clean and hygienic.
Returns may be refused if:
✘ contaminated
✘ soiled
✘ wet
✘ bio-hazard
✘ odorous
✘ unsafe
These conditions reflect industry hygiene standards.
9. Faulty, Damaged or Misdescribed Goods (CRA 2015)
Faults validated under the Consumer Rights Act 2015 may be remedied via:
• repair
• replacement
• refund
Cosmetic wear, misuse or user-damage is excluded from faults.
10. VAT Relief (HMRC Notice 701/7)
Eligible disabled customers may claim VAT Relief on qualifying goods:
✔ Category A — Power Wheelchairs
✔ Category C — Mobility accessories for disabled use
Process:
Declaration issued via GICS-UK
Customer completes & signs electronically
Must be signed before dispatch
Family may sign on behalf of user
Records retained 6 years (HMRC)
Non-completion may delay dispatch or VAT may be charged.
11. Lithium Battery Policy (Airline-Friendly & DG Compliance)
Units include removable lithium batteries designed to comply with:
✔ UN3481
✔ IATA/ADR DG Regulations
✔ MSDS available on request
Battery Returns:
• Battery must remain installed in device
• Loose battery returns are not accepted
• Damaged batteries may void returns
• DG return cost liability may apply
12. Used Mobility Goods & Warranty10. VAT Relief (HMRC Notice 701/7)
Returned or traded units may be classified as:
• Used Mobility
• Seller Refurbished
• Certified Used
Warranty Coverage (New Products):
• Power Wheelchair: 12 months
• Battery Pack: 6 months
Warranty Coverage (Used Products):
• Device + Battery: 30 days functional warranty
Warranty covers functional components:
✔ motors
✔ controller
✔ battery
✔ mechanical parts
Warranty excludes:
✘ cosmetic wear
✘ misuse
✘ accidental damage
✘ hygiene-related issues
✘ normal capacity degradation
Remedy is repair or replacement, not refund.
13. Return Facility & Address
Return facility addresses are not publicly displayed for logistics & safety reasons.
Address will be provided upon approval of return.
14. Refund Timeline
Refunds are issued within 14 working days after inspection.
15. Dispute Resolution
GICS-UK supports ADR-compatible dispute resolution.
This policy does not affect statutory consumer rights.
16. Contact
Phone : 07522560104
Email: info@gics-uk.com
2a. By placing an order with GICS-UK, I confirm the following:
Cooling-Off & Returns
I understand that under UK distance-selling rules, change-of-mind returns during the 14-day cooling-off period require the item to be unused, complete and in resellable condition.
Return & Collection Fees
If I cancel or return a mobility product during the cooling-off period, I agree to pay the fixed collection/return fee of:
• £120 (UK Mainland)
• £170 (Scotland Mainland)
• £200 (UK Islands)
• £120 (Extended UK Regions)
For small goods/accessories, I agree to pay return postage and a fixed handling fee of £30.
Depreciation & Condition
I understand that if the item has been used, tested indoors/outdoors, or shows wear or marking, depreciation may be deducted.
Mobility products entering the used market typically retain around 50% of new value.
Refused Delivery & Failed Collection
I understand that refused delivery or failed collection attempts are treated as completed outbound logistics and incur the applicable fees listed above.
VAT Relief (If Applicable)
I understand VAT Relief for disabled users requires a signed declaration before dispatch.
If the declaration is not completed, VAT will be charged.
Battery Safety & Returns
I understand that lithium batteries must remain installed in the unit for returns, and loose battery returns are not accepted for safety and compliance reasons.
Warranty (Used Mobility)
I understand that used mobility equipment includes a 30-day functional warranty with an optional upgrade to 90 days(Extra Fees).
Warranty provides repair/replacement only, not refunds.
Refund Timeline
I understand that refunds (if applicable) are processed within 14 working days after inspection.
Statutory Rights
These terms do not affect statutory rights under UK consumer law.
☑ By completing checkout, I agree to the above terms.
2a. By placing an order with GICS-UK, I confirm the following:
Cooling-Off & Returns
I understand that under UK distance-selling rules, change-of-mind returns during the 14-day cooling-off period require the item to be unused, complete and in resellable condition.
Return & Collection Fees
If I cancel or return a mobility product during the cooling-off period, I agree to pay the fixed collection/return fee of:
• £120 (UK Mainland)
• £170 (Scotland Mainland)
• £200 (UK Islands)
• £120 (Extended UK Regions)
For small goods/accessories, I agree to pay return postage and a fixed handling fee of £30.
Depreciation & Condition
I understand that if the item has been used, tested indoors/outdoors, or shows wear or marking, depreciation may be deducted.
Mobility products entering the used market typically retain around 50% of new value.
Refused Delivery & Failed Collection
I understand that refused delivery or failed collection attempts are treated as completed outbound logistics and incur the applicable fees listed above.
VAT Relief (If Applicable)
I understand VAT Relief for disabled users requires a signed declaration before dispatch.
If the declaration is not completed, VAT will be charged.
Battery Safety & Returns
I understand that lithium batteries must remain installed in the unit for returns, and loose battery returns are not accepted for safety and compliance reasons.
Warranty (Used Mobility)
I understand that used mobility equipment includes a 30-day functional warranty with an optional upgrade to 90 days(Extra Fees).
Warranty provides repair/replacement only, not refunds.
Refund Timeline
I understand that refunds (if applicable) are processed within 14 working days after inspection.
Statutory Rights
These terms do not affect statutory rights under UK consumer law.
☑ By completing checkout, I agree to the above terms.
2c. Evidence Pack Protocol, GICS-UK collects, verifies and stores condition evidence for mobility equipment for the purposes of :
1. Chain of Custody — Intake Procedure
Upon return or failed delivery, GICS-UK records:
✔ courier delivery/collection scan
✔ date & time
✔ GPS location (where provided)
✔ carton condition photos (all 6 sides)
✔ tamper evidence (seals/tape)
✔ serial number & unit ID
✔ customer name + order reference
Evidence is timestamped and securely archived.
2. Tyre Wear & Outdoor Use Assessment (Mobility Standard)
Mobility equipment may show tyre evidence of use. GICS-UK documents:
✔ tread marks
✔ surface abrasion
✔ flattening/indentation
✔ embedded dust/grit
✔ grass/mud trace
✔ outdoor particulate
✔ radial/sidewall scratches
These indicators distinguish:
Indoor Test Use (light)
vs
Outdoor Use (material depreciation)
3. Seat & Cushion Compression Evidence
Seat textiles and cushions compress with usage. GICS-UK records:
✔ cushion indentation
✔ crease formation
✔ fabric stretch
✔ load patterning
✔ lateral crease symmetry
✔ rear compression marking
Seat compression is highly correlated with real-world usage and secondary market valuation.
4. Joystick & Controller Evidence
Joystick handles and control panels show early usage marks. GICS-UK records:
✔ grip polish
✔ fingermark oils
✔ thumb pad wear
✔ button shine
✔ LCD/menu use logs (if applicable)
5. Battery Diagnostic Evidence (DG + Secondary Market)
Lithium batteries retain measurable diagnostic data. GICS-UK records:
✔ State of Charge (SoC)
✔ Voltage
✔ Charge Cycle Count (if available)
✔ Capacity estimate (if available)
✔ DG labelling condition
✔ damage/impact signs
Battery evidence refutes SNAD fraud and supports depreciation claims.
6. Frame & Chassis Inspection
✔ structural scratches
✔ metal rub marks
✔ hinge wear
✔ folding joints
✔ footplate abrasions
✔ anti-tip wheel wear
These correlate with non-trivial outdoor usage.
7. Accessory Verification
Returned accessories are checked for:
✔ completeness
✔ originality
✔ substitution
✔ wear
✔ contamination
Missing accessories affect valuation and refund.
8. Hygiene & Bio-Safety Screening
Screening identifies:
✔ odour
✔ fabric contamination
✔ bio-markers
✔ staining
✔ moisture
Bio-risk may prohibit re-sale, supporting depreciation or refusal.
9. Video Intake Audit (Chain of Custody)
All mobility returns are recorded on video from:
✔ box opening
✔ intake assessment
✔ battery check
✔ control check
✔ folding test
✔ tyre test
✔ seat test
✔ accessory check
Video evidence is timestamped and stored.
10. Courier Evidence Log
Courier returns include:
✔ delivery attempt scan
✔ failed delivery scan
✔ refused delivery status
✔ photo proof (where supported)
✔ GPS scan logs
✔ driver notes
These logs are admissible in platform disputes.
11. Platform Dispute Integration
Evidence Packs are compatible with:
✔ Amazon A-to-Z
✔ eBay Resolution Centre
✔ Temu Buyer Protection
✔ PayPal Buyer Protection
✔ Stripe Disputes
✔ Visa/Mastercard Chargebacks
✔ ADR / Ombudsman
12. Secondary Market & Valuation
Condition evidence supports:
✔ depreciation
✔ secondary resale value
✔ warranty classification (new vs used)
Mobility devices typically retain ~50% after meaningful use.
13. Statutory & Platform Compliance
This protocol does not affect statutory consumer rights and is compatible with UK ADR frameworks.
Explore Our Services and Products
Discover the features and benefits of our high-quality services and products.
Improved Walking Aids
Experience an enhanced sense of independence and comfort with our improved walking aids.
Genuine parts
By choosing our genuine parts, you can expect better power, smoother drives, and overall higher durability compared to aftermarket parts.
Powered Wheelchairs
Our powered wheelchairs are thoughtfully designed to promote independence, user confidence, and legal responsibility.