Last update : Nov 2025
Privacy Policy
Global Innovative Care Solutions Limited (“we”, “us”, “our”) is committed to protecting your personal information and complying with UK data protection laws, including UK GDPR and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website, make a purchase, or contact us.
Information We Collect – We may collect and process the following information:
Personal Details:
Name, email address, phone number, billing and delivery address
Order & Payment Information:
Order history, transaction details, VAT relief declarations (where applicable).
Note: Payment card data is processed securely by approved payment providers and is not stored on our systems.
Privacy Policy Information
Technical Data :
IP address, browser type, device information, cookie data, usage data.
Communication Records :
Messages, support requests, feedback, warranty and service interactions
How We Use Your Information
We use your personal data to :
Process and deliver your order
Process payments and manage refunds
Verify VAT relief eligibility (where applicable)
Provide customer support, warranty, and after-sales service
Communicate order updates and service notifications
Improve our website and customer experience
Prevent fraud and protect our systems
We do not sell or trade personal data.
Cookies
We use cookies and similar technologies to operate and improve our website, remember your preferences, and support secure checkout. You can disable cookies in your browser, although this may affect website performance.
Data Security & Retention
We take appropriate security measures to protect your personal data.
We retain personal data only as long as necessary for:
Legal and accounting obligations
VAT and tax record requirements
Warranty and product support
Order and service records
Data that is no longer required is securely deleted.
Sharing Your Information
We may share data with trusted third-party partners to fulfil our services, including:
- Payment processors (e.g., Stripe, PayPal, Klarna)
- Delivery and courier companies (e.g., DPD, Royal Mail, UPS)
- IT and website security providers
- Legal, audit and regulatory authorities where required
They only receive the information necessary to perform their services.
Your Rights
Under UK GDPR, you have the right to :
Access your personal data
Correct inaccurate information
Request deletion (where applicable)
Restrict or object to certain processing
Withdraw consent for marketing at any time
Request data portability
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please contact us at: info@gics-uk.com
Client Testimonials
See what our satisfied customers have to say about our privacy policy and data protection measures.
I trust GICS-UK to keep my personal information safe and secure.
Satisfied Customer
I am extremely pleased with how GICS-UK handles my data.
Pleased Customer
